5 Melrose Drive
Farmington, CT 06032
58 West Main Street
Plainville, CT 06062

Frequently Asked Questions

  • What does a massage therapist's license or certification mean? +

    A license means that a massage therapist has met the requirements and paid the fee to legally practice massage in your city, county and/or state. To obtain a license, a massage therapist will usually have to complete a minimum number of training hours at an accredited or accepted school and maintain a number of hours of additional training each year.

  • What is included in the session time? +

    A session consists of a massage, time for you to dress and undress and time to communicate with the therapist to make your massage truly customized. Each time you visit you will be required to review any health concerns as well as complete the Client Agreement and Questionnaire. This is done to ensure each and every massage session you receive from us meets or exceeds your expectations.

  • What should I expect on my first visit? +

    On your first visit you will be required to complete documentation, including a health history form. Afterward the therapist will begin by asking you general questions to establish what areas you would like worked on, if there are any conditions needing to be addressed, and to determine if massage is appropriate for you. The massage therapist may perform certain assessments and testing to evaluate your condition and to see if you have any presenting complaints.

  • Why do you need my health history information? +

    It is important to list all health concerns and medications so the therapist can adapt the session to your specific needs without doing any harm. It is also important to list any allergies so the therapist can avoid using certain oils or lotions during the session.

  • Will the massage be painful? +

    Not typically however this depends on the type of massage and the depth of the strokes. A light, relaxing massage that doesn't probe very deep into the muscles, shouldn't hurt. With that being said, there is a difference between something that feels different and an 'ouch, stop it' hurt. A good massage, even a really deep tissue massage, should always stay in the feels good hurt range. Pain can be an indication that the muscle is possibly injured or inflamed and pressure should be adjusted. Also, pain can cause you to tighten up and negate the relaxing effects of the massage. The most effective and deepest massage always works with your body's natural response, not against it.

  • Should I tip and if so, how much should I tip? +

    Many clients are unsure if and/or how much they should tip their massage therapist. We recommend you think of your massage therapist as you would a waiter in a restaurant. Our therapists love what they do and your tip may reflect your appreciation for their service and level of satisfaction. We recommend tipping percentages be based on the full price of a regular massage, rather than any discounted price if applicable. However, tipping is completely up to the clients discretion.

  • Do I have to listen to birds chirping and musical flutes during my massage? +

    NO. While many therapists play slower, quieter, new-age type music, you can choose to have different music or no music at all. Studies have shown that music at under 60 beats-per-minute has a calming, relaxing effect on the body and therefore can enhance your experience. However, while this may be true, any music you like to listen to while you relax can be listened to while you get a massage. If it relaxes you and you enjoy it at home, why wouldn't it do the same during your treatment? Ask your therapist what music he/she has to offer or if it is okay to bring your own from home.

  • When should I NOT get a message? +

    There are few conditions which would prevent you from enjoying a massage. You should not book a massage if you have a fever, cold/flu, or contagious skin infection. That is really it. There are many other conditions in which your therapist may need to adapt his/her techniques; for example arthritis or osteoporosis, or avoid an area completely due to cuts or burns. With some conditions it is a good idea to get an approval from your physician before you receive massage (cancer, certain heart conditions, pregnancy). This does not mean you cannot get a massage. Your therapist can advise you about your specific needs.

  • What I do during a massage session? +

    Make yourself comfortable and relax! If your therapist wants you to adjust your position, she/he will either move you or will ask you to move what is needed. Otherwise, change your position anytime to make yourself more comfortable. Many people close their eyes and relax completely during a session; others prefer to talk. It's up to you. It is your massage, and whatever feels natural to you is the best way to relax. Do not hesitate to ask questions at any time.

  • Will I be covered during the session? +

    In most instances, YES, you will be properly covered or draped at all times to keep you warm and comfortable. Only the area being worked at the time will be exposed. No areas will be exposed without your consent. You should always let your therapist know if you are uncomfortable for any reason during your massage session.

  • Must I be completely undressed? +

    We want you to be comfortable, please only undress to your desired level of comfort. About half of our clients prefer to be completely undressed, while the other half prefers to keep their undergarments on. This is completely up to you. You will undress and dress in the privacy of your massage room and will be securely covered by a blanket and a sheet during your massage session.

  • How often should I receive a massage? +

    For those who use massage as preventative care or to manage daily stress, one massage a month is very common. Weekly sessions may be desirable if you are receiving massage for injury relief or to relieve chronic tightness that is interfering with your daily life. However, you are in control of if and when you have a massage. Feel free to schedule as needed if necessary.

  • If I want a really deep massage, should I see a male therapist? +

    NO. There is a perception, and a myth, that men give deeper massages than women. While some men do give a deeper massage, there are men who prefer to not work so deep. The same holds true for women. It is a matter of style, training, and therapist preference. Some therapists prefer not to give really deep sessions while others specialize in this area. If you are looking for a deep massage, it is best to simply ask the therapist if she/he does this type of work. And of course, during your session it is perfectly okay to give the therapist feedback if you would like a lighter/deeper pressure. It's your session! Remember, massage does not have to hurt to be effective.

  • We want to hear from you! +

    We want to hear from you, whether you are just here visiting our website, have been or are currently a client, or just have questions. Please review the information and feel free to send us an email. As always you are encouraged to use our online form or call us. We hope you will come visit and be part of our family of clients.

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We reserve the right to cancel or stop a session for any reason, including but not limited to:
  • Alcohol or recreational drug use is evident;
  • If we feel the client’s behavior or language is inappropriate;
  • If we feel the session poses a threat to the health and/or safety of the client or therapist;
  • If we feel the session negatively effects other client’s experience;
  • We shall not be held liable for any conditions that arise after the massage
If cancellation occurs during the session, by no fault of the therapist, the client will be responsible for the full payment for a full session. In all situations we will work with our client as much as possible and where our health and safety are not compromised.
By receiving service from anyone at Massage by Nikki, clients agree to the terms and conditions specified here. Additionally,
  • Clients agree to the above terms for the initial and future massages by signing the consent form.
  • Consent may be withdrawn at any time by either party.
  • Clients are encouraged to continuously communicate boundary requirements with us.
  • Client agrees to inform us of any new conditions or changes in health at the beginning of each session.
  • Client agrees to provide health history, in writing, prior to beginning a session. Health History must be documented and provided to us in a clear, concise, accurate and complete manner.
  • We reserve the right to cancel appointments based on health history or conditions.

Do You Still Have Questions?

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